The psycho-social model of care we deliver focuses on our residents’ individual physical and social needs to ensure that they enjoy the best days possible.
As part of the admission process, the Registered Nurse completes a resident history form with the focus on both the medical issues and the social interests of the resident which allows staff to get to know them as an individual in context of family, career and community citizen and makes it much easier to effectively engage them.
In our calm and life-giving environment, our trained workers want to make a difference in the lives of our residents through meaningful social interactions and activities based on the residents’ individual abilities and interests.
Residents are encouraged to socialize with other residents and staff in the common areas and outdoors during the day and evening. As a reflection of their individualized daily activity schedules, residents are not on a schedule and have some choice in their wake time and bedtime.
Health Care Consultants
All of the health care services offered are provided at no extra charge to families.
The Resident Care Workers who engage daily with the residents note their observations of physical and behavioural changes, and their front-line interaction carries great weight with the entire health team.
Our resident’s health care plan is reviewed every two weeks with the team of health care professionals. The team includes in-house physician Dr. Pat Phelan, Dr. Manon Belliveau, a pharmacist and Registered Nurses. The resident’s physical and psycho-social issues and their medications are reviewed at this time.
The house doctors and a pharmacist perform regular rounds with the nurses and are available for regular consultation and emergencies.
Foot care is provided monthly by RNs and blood work is taken by RNs as ordered by physicians. Immunization clinics are also provided by RNs.
We offer a fall prevention program that includes bed check monitors and chair check monitors. Individuals are assessed for their fall risk prior to admission and then re-assessed regularly.
With our staffing ratio and expertise, there is no need for families to have to hire private caregivers.
We also provide continent products for private-paying clients who are not covered by the provincial government. All residents received toiletry products and over-the-counter pharmacy products and, as needed, the liquid food supplement Ensure.
When residents have to go off site to appointments, they are accompanied by an RN and our RNs also visit and support residents during any hospital admission period.
ProTem Health Services also provides residents with all their bedroom furniture including television and cable as requested by the resident or their family. Electric recliners are also provided in common areas and bedrooms as needed.
Our Resident Caregivers have varied educational backgrounds and work experiences. We having nursing students from University of New Brunswick, Moncton, staff with degrees in gerontology, and staff with human service counsellor diplomas.
“We have developed a very knowledgeable workforce of critical thinkers who really get to know our residents and their habits and behaviours,” says Chris Wallace, administrator.
“We recruit staff who are calm and aware of their behaviour on others; as well, we coach and provide support in this area. Calm staff will create a nice home environment, which will have a positive impact on resident satisfaction and behaviour.”
“We have established an environment where workers are very proud of the quality of care they provide and enjoy doing useful work that matters.”