Home provided dignity for mother’s final days

To The Editor:
To recognizing exceptional care: After an excruciating six weeks in the hospital, because we could not find a suitable place for my mother, we discovered the ProTem Health services. Their facilities are based on a 10-bed ratio for three attendants.

My mother had given up on life, she was refusing to eat, was not walking except to go to the bathroom, was sad and lonely.

She had spend 10 days in the hallways of the hospital waiting for a room, getting her bed wheeled in a bathroom at night so she could sleep: it was unbearable.

When she entered ProTem the first thing she said was “It smells good in here, I’m hungry!”

The attendants were exceptional from the very first day that she arrived. It took her about one week to settle in, and she decided that it was her home. The whole team made he feel loved, cared for and treated her with dignity, all the while trying to let her do as much for herself as she could. My mother passed away on Nov. 9, surrounded by people who loved her, hugged her and made her feel special.

I wish only that the model of this facility could be emulated for all our seniors. It is humane, loving and, most important of all, patient orientated rather than task orientated. My mother received exceptional care within the atmosphere of a home rather that an institution.

Jeanne LeBlanc Mullin,

Thank you for the wonderful care you provided our mother. The professionalism you and your staff showed was exceptional. I have been in many senior-care facilities, and I have seen the quality of care and the quality of care you provided was second to none.

Dr. Sheldon Rubin, Moncton, NB,

Many thanks for the wonderful, loving care you gave my husband during his time with you. He could not have had more love and attention in his own home.

Muriel Collette, Moncton, NB,

With your friendly demeanor, special attention to individual needs, great food, bringing in outside services (animals, music, etc.), personalized door plaques, and the daily caregiving, you gave special meaning to my mother’s end of life.

Shirley Hilton, Shediac, NB,

Each of you has a special gift. I see it in the way you take care of my godmother with such patience, compassion, laughter, and love …and all of this is done with a great deal of respect and dignity. Thank-you for giving her the precious gift of family.

Cecile Robichaud, Dieppe, NB,

The palliative care coaching I received from Dr. Whitmore and Francine, the nurse, at my mother’s end stage was very helpful. I felt useful, not stressed, and I know it helped my mother.

Denise LeBlanc, Dieppe, NB

My mother lived her final years just as she would have wished – in a loving environment, full of laughter, friends, and snacks! Her deep need for socializing was recognized and encouraged.

Michael Proud, Moncton, NB